Return & Refund Policy

Last Updated: September 22, 2026

At NINJA Pickleball Club, we want customers to be confident in their purchase. Please review the following return and refund requirements before placing an order.

14-Day Return Window

Customers may request a return within 14 calendar days from the date the paddle is shipped.

Return requests submitted after the 14-day period will not be eligible for a standard return or refund.

Return Eligibility

To qualify for a return, the paddle must:

• Be in new or like-new condition.

• Be free from excessive wear, scratches, chips, cracks, dents, or other damage.

• Not have been abused, altered, modified, or improperly stored.

• Include the original packaging and any accessories originally supplied with the paddle, when reasonably available.

• Include proof of purchase from NinjaPickleballClub.com or an authorized NINJA Pickleball Club seller.

• No Sign of any weight on the edges

NINJA Pickleball Club reserves the right to inspect all returned merchandise before approving a refund.

Used Paddles

Customers may reasonably inspect and briefly test a paddle. However, paddles showing excessive play, court damage, abuse, intentional modification, or wear beyond normal evaluation may be denied a return or may be subject to a reduced refund.

Return Authorization

Before returning any paddle, customers must contact NINJA Pickleball Club and receive return authorization.

Products returned without authorization may be refused or returned to the customer.

Please do not send a paddle back until return instructions have been provided.

Return Shipping

Unless the return is the result of an error by NINJA Pickleball Club or a confirmed manufacturing defect, the customer is responsible for return shipping costs.

Original shipping charges are non-refundable unless required by law or the return resulted from an error on our part.

We recommend using a trackable shipping service when returning merchandise.

Refunds

Once a returned paddle has been received and inspected, customers will be notified regarding approval or denial of the refund.

Approved refunds will be issued to the original payment method.

Banks, credit-card companies, and payment providers may require additional processing time before the refund appears on the customer's account.

Damaged or Incorrect Orders

If you receive the wrong paddle or your product arrives damaged, contact NINJA Pickleball Club as soon as possible and provide:

• Your order number.

• A description of the issue.

• Photographs of the paddle and packaging when applicable.

We will review the claim and determine the appropriate replacement, refund, or other resolution.

Manufacturing Defects

Manufacturing defects are handled separately from the standard 14-day return policy and may be covered under the applicable NINJA Pickleball Club Manufacturer's Warranty.

Normal wear and tear, edge-guard wear, scratches, chips resulting from court contact, misuse, abuse, accidental damage, improper storage, unauthorized modifications, or damage caused by improper use are not considered manufacturing defects.

Final Sale Items

Products specifically identified as Final Sale, clearance merchandise, customized products, promotional merchandise, or other items identified as non-returnable at the time of purchase may not qualify for returns or refunds except where required by law.

Exchanges

Approved exchanges are subject to product availability. If the requested replacement product is unavailable, NINJA Pickleball Club may issue an applicable refund instead.

Contact

To request a return, refund, or exchange, contact NINJA Pickleball Club through:

NinjaPickleballClub.com

Please include your name, order number, purchase email address, and reason for the return.

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